Privacy Policy | Dhalay International

Introduction

At Dhalay International, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains the types of information we collect, how we use and protect it, and the choices you have regarding your data. By using our website, services, or placing an order, you agree to the terms outlined here.

Information We Collect

We collect personal and non-personal information to provide and improve our services, communicate effectively, and ensure secure transactions. This includes:

Personal Identification Information: Name, email address, shipping and billing addresses, phone number, payment details, and other information provided during orders or inquiries.
Account Information: Login credentials and account details if you create an account.
Transactional Data: Order history, invoices, payment confirmations, and shipping details.
Non-Personal Information: IP addresses, browser type, device information, site usage patterns, and analytics data to improve functionality.
Marketing and Communications Data: Preferences and subscription details for newsletters, offers, and promotional communications.

How We Use Your Information

Your information is used for the following purposes:

To process and fulfill orders, including shipping and payment processing.
To communicate with you about orders, accounts, or inquiries.
To improve our products, services, and website functionality.
To send promotional content, newsletters, or special offers, only if you have opted in.
To comply with legal obligations and enforce our terms and policies.

We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

Legal Basis for Processing

We process personal data based on the following legal grounds:

Performance of a contract: Processing data necessary to fulfill orders and provide services.
Consent: Processing data when you provide explicit consent for newsletters, marketing, or other communications.
Legitimate interests: For website analytics, fraud prevention, and improving user experience.
Legal obligations: Compliance with financial, tax, or other regulatory requirements.

Data Protection and Security

We take extensive measures to protect your personal data, including:

Encryption of sensitive data during transmission using SSL/TLS protocols.
Secure storage systems with access controls and authentication mechanisms.
Regular security audits, software updates, and vulnerability assessments.
Internal policies to restrict access to personal data to authorized personnel only.

While we take all reasonable precautions, no online transmission can be guaranteed as 100% secure. By using our services, you acknowledge that absolute data security cannot be guaranteed.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

Fulfilling orders and providing services
Legal or tax compliance
Resolving disputes and enforcing agreements

Once personal data is no longer required, we securely delete or anonymize it.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and gather analytical data about website usage:

Essential cookies for website functionality and order processing
Analytical cookies to understand visitor behavior and improve services
Marketing cookies to provide personalized offers and advertisements

You can manage or disable cookies through your browser settings; however, some functionality of our website may be limited if cookies are blocked.

Third-Party Services

We may share your information with trusted third-party service providers for business purposes, including:

Payment processors and financial institutions for secure payment processing
Shipping and logistics partners for order fulfillment
IT service providers for website hosting, maintenance, and analytics

These third parties are obligated to protect your data and use it solely for the purposes for which it was shared.

International Data Transfers

As we operate globally, your data may be transferred to and stored in countries outside your residence. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your personal information.

Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction or updates to your personal information.
Deletion: Request removal of your personal data where applicable.
Objection: Object to the processing of your personal data for direct marketing purposes.
Data Portability: Request a copy of your data in a structured, machine-readable format.
Withdraw Consent: Withdraw consent for processing your data at any time, where processing is based on consent.

To exercise any of these rights, please contact us at info@dhalayinternational.com. We will respond in accordance with applicable laws.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services. Any updates will be posted on this page, and we encourage you to review it regularly for the latest information.

Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

Email: info@dhalayinternational.com

Phone: +92 324 96 73 478

WhatsApp: +92 324 96 73 478