Introduction
At Dhalay International, we are committed to providing a seamless, secure, and transparent payment experience for our wholesale buyers. This Payment Policy outlines the terms, conditions, and procedures for making payments when ordering custom sportswear and performance apparel. By placing an order, you agree to comply with these terms, which ensure timely processing, smooth delivery, and financial security for both parties.
Payment Terms
To streamline transactions and protect both buyers and Dhalay International, all wholesale orders follow a structured three-stage payment schedule. The stages, percentages, and conditions are detailed below:
Three-Stage Payment Schedule
- 50% Advance Payment: Required at order confirmation to secure your order. This payment initiates production, ensures allocation of materials, and allows scheduling of manufacturing resources.
- 30% During Production: Paid once production begins. This ensures ongoing quality checks, monitoring of production milestones, and allocation of labor and resources.
- 20% Before Shipment: Remaining balance due prior to dispatch. Customers have the right to examine the delivered items before completing this payment. Orders will only be released after full payment is received.
Additional Payment Terms
- All goods remain the property of Dhalay International until full payment is received.
- For orders valued at USD 1,000 or more: 50% advance & 50% before shipment.
- For orders valued at less than USD 1,000: 100% advance payment is required.
- Payments must be made using approved secure methods: card payments, money transfers, or bank transfers. Online website payments are not accepted.
- All payments should be made in USD or another mutually agreed currency. Currency conversion rates for international transactions may apply as per the chosen payment method.
- Please ensure your order reference number is included in all transactions. Missing references may cause delays in processing your payment.
Accepted Payment Methods
We offer multiple secure payment options for wholesale buyers. All transactions are verified before being applied to your order.
💳 Card Payments
- Visa
- Mastercard
Payments are processed through PCI-DSS compliant gateways with SSL encryption for full security. We do not store full card details on our servers.
🌍 Money Transfer Services
- Western Union
- MoneyGram
- Wise
- Remitly
- Xoom
All transfers should include the order reference number. Transactions can be tracked for added security.
🏦 Bank Transfers
- Direct Bank Transfer
- Telegraphic Transfer (TT)
Bank transfers must be made to the account details provided in the invoice. Include your order reference for timely reconciliation.
Important: Always double-check the recipient details and ensure your order reference is included to avoid delays or misallocation of funds.
Refund and Cancellation Policy
Refunds and cancellations are handled with fairness and transparency. The following applies to wholesale orders:
- Before Production Begins: Full refund of advance payment (50%) is available upon cancellation.
- During Production (After Advance Payment, Before Final Payment): 30% of the total order value will be refunded if a cancellation is requested.
- Before Shipment (After Production Completion): 20% refund may be available, depending on materials and production costs already incurred.
- After Shipment: No refunds will be issued once the order has been dispatched.
Note: Refunds are processed within 7–10 business days via the original payment method. International bank fees may apply and will be deducted from the refunded amount.
Payment Security
The security of your transactions is of utmost importance. Measures include:
- Card payments processed via PCI-DSS compliant gateways
- SSL encryption for all transactions to protect sensitive data
- No storage of full card details on our servers
- Secure money transfer services with transaction tracking
- Payment confirmations sent via email with your order reference
- All funds applied to orders only after verification by our finance team
- Any suspicious or incomplete transactions may be flagged and verified to prevent fraud
Contact Us
For any payment-related questions, confirmations, or assistance, please contact our team immediately:
Email: info@dhalayinternational.com
Phone: +92 324 96 73 478
WhatsApp: +92 324 96 73 478
Contact Us
