Payment Policy
Secure and transparent payment terms for your custom sportswear orders. Understand our payment schedule, accepted methods, and refund procedures.
Introduction
At Dhalay International, we are committed to providing a seamless, secure, and transparent payment experience for our wholesale buyers. This Payment Policy outlines the terms, conditions, and procedures for making payments when ordering custom sportswear and performance apparel.
By placing an order, you agree to comply with these terms, which ensure timely processing, smooth delivery, and financial security for both parties.
Payment Terms
All wholesale orders follow a structured three-stage payment schedule to protect both buyers and Dhalay International:
Order Confirmation
Required to secure your order, initiate production, and allocate materials and manufacturing resources.
Production Milestone
Paid once production begins, ensuring quality checks, monitoring of milestones, and resource allocation.
Pre-Dispatch Balance
Remaining balance due prior to dispatch. Orders released only after full payment is received and verified.
Additional Payment Terms
Title of Goods
All goods remain the property of Dhalay International until full payment is received and cleared.
Orders $1,000+
50% advance at confirmation, remaining 50% before shipment per the three-stage schedule above.
Orders Under $1,000
100% advance payment required before production begins. Suitable for sample and small starter orders.
No Online Payments
We do not accept direct website checkout payments. All payments via approved secure offline methods.
USD Default
All payments in USD or mutually agreed currency. Conversion rates may apply per payment method.
Order Reference
Always include your order reference number in transactions. Missing references cause processing delays.
Accepted Payment Methods
We offer multiple secure payment options for wholesale buyers. All transactions are verified before being applied to your order.
Card Payments
- Visa
- Mastercard
Processed through PCI-DSS compliant gateways with SSL encryption. Full card details are never stored on our servers.
Money Transfer Services
- Western Union
- MoneyGram
- Wise
- Remitly
- Xoom
All transfers must include order reference number. Transactions can be tracked for added security.
Bank Transfers
- Direct Bank Transfer
- Telegraphic Transfer (TT)
Transfers must be made to the account details provided in the invoice with your order reference for timely reconciliation.
Always double-check recipient details and ensure your order reference is included to avoid delays or misallocation of funds.
Refund & Cancellation Policy
Refunds and cancellations are handled with fairness and transparency. The stages and refund percentages are detailed below:
Before Production Begins
Full refund of advance payment (50%) is available upon cancellation before production starts.
During Production
After advance payment but before final payment — 30% of total order value will be refunded if cancellation is requested.
Before Shipment
After production completion — 20% refund may be available, depending on materials and costs already incurred.
After Shipment
No refunds issued once the order has been dispatched. Follow our return policy for post-delivery issues.
Refunds are processed within 7–10 business days via the original payment method. International bank fees may apply and will be deducted from the refunded amount.
Payment Security
The security of your transactions is of utmost importance. We implement multiple layers of protection:
PCI-DSS Compliance
Card payments processed via PCI-DSS compliant payment gateways meeting industry security standards.
SSL Encryption
All transactions protected with SSL encryption to safeguard sensitive data during transmission.
No Card Storage
Full card details are never stored on our servers — only tokens are retained for reference.
Transaction Tracking
Secure money transfer services with tracking for all payments and order reconciliation.
Email Confirmation
Payment confirmations sent via email with your order reference and payment details.
Verification First
All funds applied to orders only after verification by our finance team. Suspicious transactions flagged.
Dhalay International does not collect or store full card numbers. All payment processing is handled by certified third-party payment gateways with bank-level security.
Contact Us
For any payment-related questions, confirmations, or assistance, please contact our team immediately:
Payment Support Available
Our finance team responds promptly during business hours to help with invoices, payment confirmations, and reconciliation.
